Shared service leaders 'focus on cutting costs'

Mar 27 2009 4:12PM

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Shared services leaders are focusing on cost reduction and customer satisfaction during the recession, according to a new survey.

Research by accountancy firm Deloitte has revealed cost reduction is driving a number of other issues, including potential relocation of shared services centres.

The study also found that 48 per cent of respondents plan to increase the number of such facilities they have in an attempt to save more money.

Susan Hogan, principle with Deloitte Consulting, said: "Across the globe, organisations are trying to minimise their overall structural costs, so it is not surprising that cost control was one of the most prominent themes in this year's results."

The recession has increased the need to make savings, she added.

Recently, Sunil Sood, operations director at Vodafone's Indian arm, revealed that the company is to consolidate all its functions in the country into one shared services centre in order to reduce its outgoings.