Pre-Conference Day: Monday 8th February 2010

Please Select Either The Site Tour Or The Executive Roundtables Or The ERP Knowledge Exchange

09:00 – 1.00 Site Tour: Coca Cola HR Shared Services

Fraser Kirk
Global HR Optimisation Programme Director
Coca Cola Enterprises

OR

10:00 – 12.00 Executive Roundtable One: Adding Value Through Creative Dealmaking

As the trend toward business process outsourcing grows, companies are faced with a new learning curve. They need to understand the elements of establishing a successful BPO relationship, beginning with the proper contract vehicle, which can play a critical role in fostering the chances for success. Customers and outsourcers entering into a BPO arrangement face the same challenges involved in other outsourcing engagements, such as outsourcing of information technology functions – but there are also several challenges unique to BPO deals.

• Establish clear expectations in the contract for the performance of the services and the respective responsibilities of the parties
• Ensure that accountability and measurement features are included and clearly stated in the contract
• Reach a fair balance of risk and reward between the parties
• Capture additional value midway through the deal

1.00 - 3.00 Executive Roundtable Two: The Top 5 Benchmarking Techniques To Assess Performance Relative To Your Peers

Shared Services is all about people, process and technology to deliver world class services to the companies operating business units. Benchmarking, if done correctly, will not only establish your performance baseline, but will permit you to identify the performance gaps relative to peer companies and quantify improvement opportunities. It can help shared services organizations identify productivity enhancement opportunities in a quantifiable, non-emotional manner.

During this workshop you will learn how to:

• Focus on the 5 key benchmarking techniques for shared services
• Increase productivity and quality of service at the lowest possible cost
• Develop metrics to quantify process performance
• Adjust to a continuous improvement culture through a strong governance framework

3.00 - 5.00 Executive Roundtable Three: Top 5 Ways To Cut Additional Operating Costs While Maintaining Service Levels

Too often, we are challenged with the task of doing more with less. The economic challenges of operating a shared services operation in the present day contribute to the pressure. This session will address strategic areas that you can employ to "Dig Up" additional savings to deliver to your organization. Participation in the session will allow for collaboration among the attendees to discuss best practices of proven cost savings techniques.

This workshop will explore these savings driven strategies:

• Power of leveraging scale
• Simplification and standardization
• Scope expansion
• Variable model
• Leverage-driven delivery model

OR

08:30 – 5:30 ERP Knowledge Exchange: Achieving Full ROI from SAP and Oracle Platforms to Support Shared Services & BPO Delivery

09.00 Co-Chairmen’s Welcome And Rules Of Engagement For ERP Knowledge

Fraser Kirk
Director HR Services Europe
Coca Cola Enterprises

Ramesh Varsani
Global Delivery Director and Sourcing Director
BizAps

09.15 Defining A Business Case To Eliminate Side Applications: Dovetail With Your ERP Strategy To Achieve Desired Outcomes!

10.00 Nailing Master Data Integrity: Getting To One Version Of The Truth

11.15 The Big Upgrade Debate: Change Management Vs. Cost

12.00 Imaging And Workflow Working Together With ERP – A Powerful Combination

3.15 Reaching Strategic Value From Your ERP: Moving Beyond Transactional Platform Activity To The Next Level

4.00 Managing Reporting Effectively And Making Sense Of The Numbers

4.45 Getting The Governance Balance Right: Avoid Labouring Under False Pretences Of Control

Choose From One of the Following:

• The Customisation Debate: Pros and Cons of Vanilla vs. Tailor-Made
• The Holy Grail: Single Instance ERP – Is It a Must or Even Possible for Your Business?